« To Track file uploading: Overview
Follow these steps when:
- You're blocked from editing a recording or using the editor
Likely causes:
This happens when participants leave the Riverside studio before their recording fully uploads. You can only edit a Riverside recording in the editor when all tracks have fully uploaded.
Suggested troubleshooting steps
- Have the relevant participant complete their upload.
- Wait 15 minutes, then try again. The editor becomes available after 15 minutes, even if your participant hasn't fully uploaded their track.
- Retrieve the partial high-quality track and begin editing.
- Use the cloud recording as a workaround when editing with a partial track by downloading it and re-uploading it to the editor.
If the issue persists, please contact Support.
Learn more
- What is a partial high quality track?
- Send upload instructions to a guest
- My guest's local recording track didn't finish uploading – how do they send it?