Follow these steps when:
- Your export has no audio or video
Likely causes:
This can happen if part of a track didn’t fully upload or was cut off during the upload, or if the equipment used is unsupported or becomes disconnected during the recording session.
Suggested troubleshooting steps
- Make sure you are recording with a supported device. Please note Android tablets using Chrome are not compatible with Riverside.
- Check that the cables connecting the device to the computer are not loose or damaged.
- Close all other programs or web pages that may be trying to connect to the camera during the session.
- Make sure your file is fully uploaded and processed.
- Clear your browser's cache, then export again.
If the issue persists, please contact Support.