Follow these steps when:
- Importing a timeline into Premiere Pro fails or doesn’t work as expected
Likely causes:
Issues with Premiere Pro imports are often a result of the upload method.
Suggested troubleshooting steps
- Make sure you're on a Business plan. Export to Premiere Pro is only available on Business plans.
- Avoid dragging and dropping folders or files directly into Premiere Pro for timeline imports, which may lead to unexpected results.
- To import an XML file, use the Import function within Premiere Pro.
This ensures that all elements are correctly linked and structured within your project.
If the issue persists, please contact Support.