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AI Agents are unavailable

« To Riverside AI agents: Overview

Follow these steps when:

  • You see the message:
    • "Agent is unavailable"
  • An agent is not loading

Suggested troubleshooting steps

  • Clear the current chat to refresh the session. Then, start a new chat.
  • Refresh the page.

If the issue persists, please contact Support.

Learn more

  • AI Editor Agent
  • AI Producer agent

Related articles

  • Contact Support
  • AI Editor agent
  • Where can I find the recording ID for Support?
  • AI Producer agent
  • Editor hotkeys and keyboard shortcuts

Articles in this section

  • AI Agents are unavailable
  • Captions won't generate
  • Exported file has no audio or video
  • I can't edit my recording, the editor is blocked
  • I can't export my edit, or editor is stuck
  • I can't upload files in the editor
  • Magic Audio isn't working
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