I don't see my webinar audience in the studio, or they can't see me

Follow these steps when:

• You are not able to join your webinar or see your audience in the studio
• Audience members can't join your webinar or don't see you in the studio

Likely causes:

If you or your audience can't see each other, it is likely the invitations were sent out incorrectly, the audience members have a link that is not connected to the event, or the host is joining the studio from the wrong place.

Suggested troubleshooting steps

• Have the host leave the studio and join the webinar through the link in the content planner.
  • Joining the studio through any other means will not start the event.
• Check your registration form and invitations to make sure the correct link was sent out to audience members.
  • Audience members can only join an event from the dedicated webinar link, not a static audience link.
• To make sure your audience members can join an event on the spot, change the event registration to a direct session link:
  1. Open the webinar from the dashboard.
  2. To the right of the relevant session, click the ••• three dots.
  3. Click Edit session.
  4. Scroll down to Audience registration.
  5. Select Direct session link.
  6. Click Update session.
  7. To the right of the relevant session, click the ••• three dots.
  8. Click Copy join link.
  9. Send to all of your attendees.