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Troubleshoot studio

  • Animations in my studio are freezing
  • Audio is loud, quiet, distorted, or clipping
  • Configure firewall to connect to Riverside: Guide for IT teams
  • Guests can't enter the studio with the studio invite link
  • I can't enter the studio
  • I can't hear the other person in the studio
  • I can't join a session as a guest or audience member
  • I can't open the Mac app after downloading
  • I can't record in the studio due to browser errors
  • I can't share my screen
  • I cannot use visual effects or add a background to my video
  • I can’t see or hear another participant in the studio
  • I don’t see my camera in the menu of the lobby or studio
  • I don’t see my microphone in the menu of the lobby or studio
  • I hear a hissing sound or hum
  • I hear an echo in the studio
  • I hear static, pops, wind, or glitchy noises
  • I see "Recording stopped because of low storage" or "Your recording will stop in X minutes"
  • I see the error 'Device storage is running low'
  • I see the error 'Your connection is unstable'
  • I updated Chrome but still get an error
  • My external microphone isn't working on the iOS mobile app
  • My external USB microphone isn't working on the computer
  • My Focusrite Scarlett Solo won't work with the Mac app
  • My Logitech camera is flickering
  • My Logitech camera's frame rate is lagging
  • My recording stopped unexpectedly
  • My Riverside recording has a flickering effect in Final Cut Pro
  • My track is stuck uploading
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